NM-009 Deposit procedure and confirmation timing

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NM-009: Deposit procedure and confirmation timing

IdentifierNM-009

Versionv1.2 · stable

SubjectsPayment and settlement, transaction handling (NMT.pay)

Last updated26 Jul 2026

Applies toNexus Market, running since 2023, 2 of 3 multisig escrow

AbstractDefines the deposit sequence, expected confirmation timing, and the failure modes that account for nearly all deposits that appear not to arrive.

1. Sequence

Open the order and copy the deposit address issued for that order
Send the requested amount from a wallet you control, with the fee added on top
Wait for confirmations, which for Monero normally complete in around twenty minutes
Confirm the balance is attributed to the order rather than sitting unallocated

2. Expected timing

Blocks arrive roughly every two minutes and a market waits for several before crediting, because a payment with one confirmation is not settled. Nothing visible happening for twenty minutes is the system operating correctly, not a fault. Your own wallet shows the transaction and its confirmation count immediately, which is where to look before concluding anything.

3. Failure modes

Symptom	Cause	Action
Nothing after thirty minutes, wallet shows confirmations	Attribution delay	Contact support with the order reference
Order shows partly funded	Fee deducted from the amount	Do not send again, ask first
Wallet shows no transaction	It never sent	Retry the send
Funds credited to balance, not to order	Address from an earlier order used	Contact support with both references

4. Prohibited action

Do not send a second payment to correct a first one. Two unmatched deposits are considerably harder to reconcile than one, and the first is not lost, it is on the chain and visible.

5. Balance policy

Deposit the amount the current order requires and withdraw the remainder. Funds held on a market outside an active order are outside the protection of escrow and exposed to whatever happens to the market.

Verified address set

[1]nexusb2l7fmqnefwphyy7m5zjhlkytlbo7qbb5lu5dlczr3azgii2gyd.onion

[2]nexusma2iegzo7atzwbrwxhcdopyri3vare2twibldnlc3txqjdeb5yd.onion

[3]nexusabcd6tyfhdwilyitaqiri6tisj2v2hueyjuj6qkvd6azvi5tuqd.onion

Required check. Open in Tor Browser only. Before entering anything, compare the onion printed on the login screen against your browser address bar. A mismatch means the page is a copy and the tab should be closed. See NM-004.